First what is project quality management?
-Project quality management ensures that the project will satisfy the needs of which is was undertaken such as a client that your working for. Quality is very important as if there is little or no quality in the project that one is working on that the project will loose customer trust and get dissatisfaction.
To make sure quality is all in working order you need to follow these processes.
Quality planning: Identifying which quality standards are relevant to the project and how to satisfy them.
Quality assurance: Periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards.
Quality control: Monitoring specific project results to ensure that they comply with the relevant quality standards.
Quality Planning: This implies the ability to anticipate situations and prepare actions to bring about the desired outcome. With quality planning it is very important to percent defects by Selecting proper materials, training and indoctrinating people in quality, and planning out a process that ensures the appropriate outcome.
Quality Assurance: Quality assurance includes all the activities related to satisfying the relevant quality standards for a project. Another goal of quality assurance is continuous quality improvement. Benchmarking is a way that you can generate ideas for quality improvement by comparing specific project practices or products within or outside the performing organization. Also a quality audit is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects. Auditing would be a great way to ensure quality assurance.
Quality Control: The main outputs of quality control are:
- Acceptance decisions
- Rework
- Process adjustments
Some tools and techniques that can be used are: Pareto analysis, statistical sampling, six sigma and quality control charts.
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